Frequently Asked Questions
Everything you need to know about shopping with NIXIN.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receiving the package at our warehouse.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
What payment methods do you accept?
NIXIN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly partner with Fair Trade certified factories.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team, but once the order has shipped, it cannot be modified.